Director - Pharma Meetings, Account and Operations (US, Virtual, NOAM)

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. See what life is about at BCD M&E at About the Role Ready to lead at a high level and make a real impact? The Director - Pharma Meetings, Account and Operations role supports Life Sciences clients in a fast-paced, highly regulated environment where operational excellence, compliance, and strong client partnership all matter. You’ll guide both account strategy and North America pharmaceutical Meetings & Events operations, helping shape smarter processes, stronger stakeholder engagement, and measurable business results. If you love balancing big-picture thinking with day-to-day execution, this one’s for you. You’re Good At Leading teams with clarity, accountability, and a strong coaching mindset in a structured, deadline-driven environment Building trusted client relationships and navigating complex stakeholder dynamics with professionalism and confidence Driving operational excellence, improving end-to-end logistics processes, and creating scalable ways of working Using financial, service, and performance data to spot opportunities, manage risk, and improve program results Working in the Life Sciences space, including supporting compliance-focused programs, regulated processes, and Pharma account needs You Might Also Have Experience managing strategic meetings programs and expanding programs across business units or regions Strong knowledge of meetings technology, including Cvent, and how to use it to improve delivery and client experience A background in contract governance, quarterly business...

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