Service Performance & Quality Leader

HSBC Life (Singapore) Pte. Ltd. is seeking a Service Performance & Quality Manager to lead the service-performance framework, oversee SLAs and governance, and drive continuous improvement across the organization. The role focuses on aligning risk, control and regulatory requirements while delivering strong stakeholders leadership. The ideal candidate brings experience in complaints operations or operational excellence, with strong RCA skills and proficiency in Excel/Power BI, and a track record…

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