Cape Town Senior CX Leader — Elevate Customer Experience

WhatJobs Direct in Cape Town, Western Cape, is seeking a Senior Customer Experience Advocate to lead our customer service initiatives. You will shape the end-to-end customer journey, mentor team members, and drive initiatives that boost loyalty and satisfaction. You will analyze feedback, resolve escalations, and collaborate with Sales and Product Development to ensure a seamless experience for high-value clients. This is a non-remote leadership role based in Cape Town. J-18808-Ljbffr

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