Senior Investigator Support Assistant

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. LabCorp is seeking an Senior Investigator Support Assistant to join our team Work Schedule As per business requirement: Rotating shift- AM (5:30 AM-2:30 PM)/GS (10 AM-7 PM)/PM (2 PM-11 PM) IST Remote based Job Responsibilities Act as a key support resource for the Global Investigator Support (GIS) Department, ensuring timely delivery of delegated operational and administrative tasks. Maintain patient safety as the top priority in all daily operations and promptly escalate safety-related concerns requiring resolution. Manage, organize, and ensure timely communication with investigator sites or their representatives through email, phone, or other approved communication channels. Administer and archive daily mailboxes in alignment with defined workflows. Provide administrative support to GIS Coordinators, including: Preparation and delivery of airway bills and shipping documentation. Follow-up on delivery errors in collaboration with relevant departments until resolution. Communication of Specimen Pending Arrival Reports and coordination of shipping requests. Assistance with Investigator Portal or Sponsor Portal access and login issues. Compilation of information for investigator site communications related to new policies or procedures. Support query resolution activities by: Updating databases with follow-up information from investigator sites. Escalating site communications to assigned Global Coordinators as required. Resolving simple to moderate system-generated hold issues. Investigating and responding to project-related inquiries via phone and email. Monitoring, tracking, and...

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