Enterprise Customer Success Manager

CoderPad 's mission is to surface a person's skills in order to form badass teams that create impactful companies. We’re looking for an Enterprise Customer Success Manager to support our enterprise net-new motion and protect existing customer revenue, working in a pod with one Enterprise Strategic Account Executive (SAE). CoderPad serves more than 4,000 customers in over 165 countries. You will advise customers with 10,000+ employees, support qualified opportunities before close, and remain the primary customer contact after close. The SAE owns the sale; Solutions Engineering supports technical validation and pilots. You own implementation readiness, onboarding, adoption, value realization, and expansion identification. Your portfolio includes existing and new customers. Balance presales, onboarding, and ongoing engagement based on customer goals, complexity, value, risk, and strategic opportunity. This role reports to the Head of Customer Success. What you'll be doing: Manage existing and new enterprise accounts with your SAE through shared account plans and clear ownership. Join qualified deals before scope and service commitments are finalized to validate outcomes, readiness, and post-sale expectations. Create joint Sales/CS onboarding plans before handover: scope, goals, success criteria, stakeholders, responsibilities, and timeline. Document custom assessment commitments and involve the SAE through kickoff. Lead onboarding, change management, and adoption across teams and regions, adjusting hands-on support as customer needs change. Build relationships across Talent Acquisition, Engineering, business leadership, IT, and Security, with executive sponsorship. Lead success plans, QBRs, and executive reviews that demonstrate adoption, business outcomes, and ROI. Own renewal strategy, forecasting, and execution. Address risk early and meet GRR and NRR targets. Identify expansion opportunities and prepare customers for growth. The named Sales owner owns expansion qualification, pricing, negotiation, and close. Lead escalations and coordinate internal teams to resolve blockers, keeping customers and your SAE aligned. Build enterprise onboarding, migration, and engagement playbooks, share insights with Sales, Marketing, and Product, and mentor CSMs. Keep customer plans, stakeholders, health, and forecasts current in Salesforce and Gainsight. Surface account complexity, onboarding workload, and presales commitments for capacity planning. Use Gainsight, CS...

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