Client Success Project Manger

Client Success Project Manager Department: Client Success·Reports to: Manager, Implementations·Remote (U.S.)·Full-time About Drips At Drips , “It’s all about how you say it”™. Drips is the pioneer of Conversational Outreach — human-like, two-way texting and voicemail that helps enterprise organizations reach, qualify, and convert consumers at scale. Our clients span healthcare, insurance, education, financial services, and consumer brands, and our work is measured by the outcomes we create for them. The Client Success team is where that promise gets delivered. We are looking for a Project Manager to join our Implementations group and own client onboarding projects end to end. The Role The Client Success Project Manager (CSPM) is one of the first people a new client meets after the sale. You will drive and coordinate the timelines for conversation design and technical integration across new client implementations and expansions within existing accounts. You will need to understand the business problem Drips is solving for each client, the solution defined during the sales cycle, and the high-level technical requirements to integrate with the client’s systems. This is a client-facing role. You will lead meetings, hold internal and external stakeholders accountable, and be measured on your ability to deliver efficient, high-quality implementations that hit their launch dates and set the client up for long-term growth. This role is a fit for someone with a few years of project management under their belt who is ready to own their own book of projects, with a manager available for coaching and escalation support. What You’ll Do Project Leadership Own a portfolio of client implementations from close of sale through launch, maintaining a clear view of objectives, timelines, and deliverables for each. Translate client business goals into actionable internal and client-facing project plans in partnership with Sales, Solution Consulting, and Account teams. Co-host client-facing kickoff meetings, conversation design reviews, and integration planning sessions, driving productive discussion and clear outcomes. Produce standardized project deliverables that summarize scope, milestones, roles, and success measures. Project Planning Build and maintain detailed project plans that reflect realistic timelines, contracted deliverables, and cross-functional SLAs. Anticipate risks, scope changes, and dependencies across the design, integration, and testing workstreams, and...

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