IT Helpdesk Technician, Salesforce

About The Lisinski Law Firm Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.” About the Role Put your technical skills to work supporting a mission that changes lives. As an IT Helpdesk Technician at Lisinski Law Firm , you’ll help keep our remote and in-office teams connected, productive, and equipped to serve the families who count on us. With a primary focus on Salesforce support, you’ll troubleshoot technical issues, support end-user devices and Microsoft 365, fulfill approved account and access requests, and collaborate with technical teams to resolve more complex challenges. Your clear communication, attention to detail, and commitment to security will help protect confidential information, minimize disruptions, and improve the support experience for team members across the Firm. Your Key Contributions Provide timely technical support for hardware, software, Microsoft 365, Salesforce, and other Firm applications within established service levels, focusing primarily on Salesforce. Log, categorize, prioritize, and manage support requests in HALO, documenting troubleshooting, resolutions, and requester communications. Troubleshoot Windows, macOS where applicable, Microsoft 365, and common business application issues. Diagnose, deploy, configure, image, repair, and upgrade computers, peripherals, printers, and related equipment. Resolve routine Salesforce login, authentication, navigation, record access, reporting, and usability issues. Process approved account provisioning, modifications, access changes, and deactivations according to documented procedures and identity-verification requirements. Troubleshoot basic connectivity, single sign-on, and multifactor authentication issues. Escalate issues beyond the role’s authority or expertise with clear documentation of symptoms, troubleshooting, reproduction steps, and business impact; follow through to resolution. Maintain accurate asset records, knowledge articles, procedures, and support documentation. Identify recurring problems and collaborate with IT, Security, Salesforce Administration, and vendors to improve service...

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