Hotel and Sports Management, Customer Success Agent (BC)

ABOUT EVENTCONNECT At EventConnect , we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnect TM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. EventConnect 's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, the current opportunity we are hiring for will support our West Coast team and work a schedules shift of Monday to Friday, 11:30am – 8:00 PM ET. EVENTCONNECT OFFERS Competitive salary and benefits Casual but energetic work environment made for today’s workers Performance-driven culture Growth opportunities IT equipment provided A culture of teamwork, celebrations of success, social gatherings and goal-oriented work ABOUT THE ROLE At EventConnect , our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations. RESPONSIBILITIES Assist clients with questions about the overall platform by telephone, email &live chat Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating Continuously working to troubleshoot queries Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes Support individual reservations within team blocks Monitor hotel compliance with rooming lists Completing, tracking and reporting support tickets through the CRM system Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction. QUALIFICATIONS Ability to multitask and be agile in a fast-paced environment Ability to quickly identify and assess customers' needs to achieve satisfaction Accepts and welcomes new challenges Accountable for being a team member and...

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