Healthcare Intake Specialist /QA Specialist

About the Role We’re looking for a detail-oriented and professional Healthcare Quality Assurance & Onboarding Coordinator to support quality assurance, documentation compliance, and onboarding within a healthcare services environment. The ideal candidate is organised, communicates confidently, and enjoys working with detailed processes that require accuracy and consistency. You’ll play an important role in ensuring that Registered Behavior Technicians (RBTs) submit accurate and complete session notes, follow the required documentation standards, and understand how to use the relevant software and systems. While the primary focus will be quality assurance and onboarding, the role may also involve occasional HR and administrative support as needed. We’re looking for someone who is adaptable, takes initiative, and is comfortable stepping in to assist outside their core responsibilities when required. Requirements Key Responsibilities Quality Assurance & Documentation Review session notes and clinical documentation to ensure accuracy, completeness, and compliance with established standards. Monitor documentation submissions and follow up with RBTs to ensure outstanding or incorrect session notes are addressed promptly. Identify missing information, inconsistencies, and recurring documentation issues, escalating concerns where necessary. Maintain accurate records and trackers to monitor documentation quality, outstanding items, and compliance deadlines. Support the implementation and maintenance of quality assurance processes and procedures. Onboarding & Software Training Assist with onboarding new RBTs, ensuring they understand documentation requirements, internal processes, and relevant procedures. Train new team members on how to navigate and use the relevant software and systems. Provide guidance and ongoing support to RBTs who need assistance with documentation or system-related queries. Follow up with new starters to ensure they are comfortable with the systems and are meeting the required standards. Communication & Team Support Communicate professionally with RBTs and internal team members regarding documentation requirements, outstanding tasks, and areas for improvement. Provide clear instructions and constructive feedback to help maintain high standards of documentation. Work collaboratively with relevant teams to resolve documentation issues and support smooth day-to-day operations. Assist with occasional HR-related tasks and general administrative...

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