Debt Collector

About the Role We are looking for a highly analytical, proactive, and tech-savvy Commercial Collections & UCC Research Specialist to support commercial debt recovery, business investigations, and operational case management. This role combines three key functions: commercial collections and payment negotiations, UCC/DCC research and enforcement support, and administrative operations. The successful candidate will be responsible for communicating with debtors, negotiating payment arrangements, investigating business relationships, identifying potential recovery opportunities, and maintaining accurate case documentation. The ideal candidate is confident handling sensitive financial conversations, skilled at uncovering relevant business information, and capable of using technology and AI tools to improve research and operational efficiency. They must be resourceful, detail-oriented, and able to manage complex cases independently with minimal supervision. Candidates must demonstrate relevant practical experience. General customer service, call centre, or administrative experience alone will not be sufficient Requirements Key Responsibilities 1. Commercial Collections & Negotiations Contact debtors to discuss outstanding financial obligations and negotiate payment arrangements. Communicate firmly, professionally, and respectfully while working towards practical collection outcomes. Explain financial obligations and payment requirements clearly. Manage challenging conversations while maintaining professional relationships. Conduct timely follow-ups on outstanding payments and agreed payment arrangements. Document collection activities, negotiation outcomes, and next steps accurately. Follow all applicable collection laws, regulations, and client-approved procedures. 2. UCC/DCC Research & Enforcement Support Conduct investigative research into debtors, their businesses, and their commercial relationships. Identify companies, customers, or third parties that may owe money to debtors and could represent potential recovery opportunities. Research corporate connections, business relationships, and relevant commercial information using online sources and business research tools. Analyse findings to identify potential leads for further investigation or recovery action. Prepare professional correspondence and supporting documentation in line with client-approved procedures. Organise research findings clearly and accurately for review and appropriate next steps. Follow...

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