FM Billing Customer Service Representative - Bilingual (English and Spanish)

Job Description: The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment. This position is a second-shift role, with standard working hours of 10:30 a.m. to 7:00 p.m. EST. (30-minute lunch) KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Responsible for reviewing, analyzing, and completing vendor and client inquiries in a timely manner Identifying the root cause of vendor and client inquiries Assist management with streamlining workflow process Review, analyze, and process billing and payment of vendor invoices Manage 3rd Party Payment Services as requested Ability to extract account payable reporting for vendors and analyze Responsible for reconciling vendor statements Responsible for analyzing client invoicing reports and issuing client credit and/or rebills Manage vendor accounts by utilizing internal and external programs and software Responsible for onboarding and updating vendor information within systems Establishing and sustaining relationships with new and existing vendors Responsible for working internal and external audits Ability to collaborate and communicate effectively across departments Provide guidance on internal processes across the business Other duties assigned to ensure overall departmental efficiency Maintain productivity and quality standards as directed by Department Manager High-level knowledge of all processes throughout the company Assist with system testing and feedback Encourage a team-work environment amongst co-workers and network across the business Other duties assigned to ensure overall departmental efficiency LEADERSHIP RESPONSIBILITIES This position has no leadership responsibilities COMPETENCIES - SKILLS Displays self-control and assumes responsibility Works effectively with systems; thorough and accurate Adapts to fast paced environment and pursues learning and development Demonstrates resourcefulness and solves problems Champions innovation and demonstrates creativity Adapts to fast paced environment and pursues learning and development Champions innovation and demonstrates creativity Demonstrates...

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