Payroll, Specialist

GENERAL INFORMATION Role PayrollSpecialist-JL2 Reporting To PayrollService Manager Direct Reports None II. ROLE DESCRIPTION Overallobjectiveof the Role Performs all life-cycle payroll transactions and activities to ensure the processing ofan accurateandtimelypayroll. Displays decision-making skills that support company and payroll policies. MainResponsibilities Key responsibilities: Independently process payroll from end to endaccordingthe defined standards and client requirementsincludingall associated payroll tasks Monitor and manage ticketqueuesusing theappropriate BItools toensuretickets are handledperthe defined timelines and do not exceed expected thresholds Ability toutilizethehrXsuite of tools asitrelates to payroll processing and all associated activities Be able to understand and interpret apayslip Be able to understand and follow the payroll calendar Identifydeviations from the standard scope of service and act accordinglyincluding the identification and support of change request opportunities Ability to recognize and deal appropriately with sensitive and confidential information Produce and understand standardand client specific payroll reportsincluding statutory year end reporting needs Review andvalidatedata for accuracyandcompletenessand initiates corrections per the defined standards Answerpayrollrelatedquestions and requests Support and execute SOC1 Controls Maintainandapplydefined work instructions (DWIs) Perform Transactions with Third parties Provide clear knowledge transfersto peers Support the Root Cause Analysis (RCA) process Support and manage system maintenance testing Support technical issue coordination and resolution Maintains current knowledge of legislationrequirements;system updates,changesand overall payroll procedures Participates in projectsand activitiesas needed and assigned KeyCriteria tomonitorperformance Adherence toall Security and Compliance procedures 100% Attainment of customer SLA agreements Adherence to quality standards Demonstrate professionalism and act responsibly NGA Core Competencies Be Accountable - Take advantage of the World of Opportunity anddemonstratepersonal responsibility and eagerness to explore& acquirethe necessary skills. Be a key team player by collaborating and sharing knowledge toaccomplishpersonal and team results. Has a positive sense ofhumour& outlook SolveProblems - Be a resourceful problem solver by proactivelyidentifyingproblems or challenges in the workplace and put forward creative...

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