Bilingual Medical Virtual Assistant (Spanish-English)

Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support Position Type: Full-time Work Hours: 8:00 AM – 5:00 PM (EDT) Work Days: Monday to Friday Salary: $6 – $8 per hour (depending on experience) Job Code: [I-EPP] Workplace: Remote Scope of Work / Responsibilities Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients. Key responsibilities include: Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in Collecting patient co-pays and deductibles and confirming patient details Answering inbound phone calls and responding to patient inquiries Scheduling, confirming, and managing patient appointments accurately Performing patient communication and follow-ups Supporting patient care coordination through remote administrative tasks Completing back-end administrative support as needed Entering and maintaining accurate patient data in the patient management system Using EMR/EHR systems (WebPT experience preferred) Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration Requirements At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience) Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting. Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner Comfortable using EMR/EHR systems (experience with WebPT is an advantage) Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions Proactive, reliable, and able to work independently Detail-oriented with strong organizational skills Proficiency in WebPT and Optimum is a plus Basic Requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI...

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