Principal Software Engineer

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Why this role matters The Innovations team at Genesys builds AI-powered applications and agents on top of Genesys Cloud, delivering them to enterprise customers through AppFoundry. These solutions include industry-specific agents, compliance-focused capabilities, and platform integrations that help organizations orchestrate customer experiences at scale. Operating with the speed and mindset of a product studio, the team focuses on turning emerging AI capabilities into practical, production-ready solutions for real customer needs. This role is critical to that mission. We are looking for a full-stack engineer who is excited to build AI applications that solve meaningful customer experience challenges. You will work across the stack from modern React frontends to backend services and LLM integrations, to design and deliver solutions that are scalable, usable, and enterprise ready. ABOUT GENESYS Genesys powers customer experiences for organizations around the world. Genesys Cloud helps enterprises orchestrate omnichannel journeys, modernize service operations, and deliver differentiated customer and employee experiences at scale. Genesys Innovations builds applications, accelerators, and integration-led solutions that help customers unlock more value from their Genesys platforms through AI, analytics, automation, and modern cloud engineering. ROLE SUMMARY We are looking for a principal-level builder to architect, build, and operate secure, scalable, cloud-native applications on AWS. The role spans React and TypeScript front ends, Node.js and Python services, APIs, event-driven integrations, data flows, and production operations. You will also help shape AI-enabled product capabilities such as intelligent assistants, search, summarization, recommendations, workflow automation, and agentic user experiences. Success in this role requires strong engineering judgment across reliability, security, latency, cost,...

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