Commercial Account Manager

Commercial Account Manager Description - Job Summary • This role is responsible for handling intricate client challenges adeptly, leveraging cross-functional collaboration and advanced problem-solving skills. The role builds strong client relationships, implements margin recovery strategies, and stays updated on industry trends. Responsibilities • Owns/Coordinates account plans on larger strategic commercial account(s) and focuses on value and/or volume portfolio management and selling a range of the organization’s offerings. • Works with pre-sales and inside sales to participate in deal pursuit and with internal teams such as marketing, product development, and customer service to deliver comprehensive solutions and address customer needs effectively. • Builds and maintains strong relationships with commercial clients, develops a core understanding of their unique business needs and challenges. • Implements margin recovery activities and strategies in full/ ownership depending on account coverage. • Engages effectively to improve win rates on selective deals. • Reviews and designs sales policies and strategies to achieve sales targets and objectives for the assigned business segment. • Manages account planning process through scheduled reviews and updates, identifies and builds growth opportunities, upselling, and cross-selling to the clients. • Updates opportunities in pipeline tools and processes, recommends, and implements pipeline management practices. • Provides support to clients and address any concerns or issues they may have in a timely and effective manner. Acts as the main point of contact for clients, ensuring a smooth and positive customer experience. • Stays updated on industry trends, market dynamics, and competitors' activities to better serve clients and identify potential business opportunities. Education & Experience Recommended • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 4-7 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with 3-5 years of work experience. Preferred Certifications • Certified Technology Sales Professional (CTSP) Knowledge & Skills • Business Development • Business To Business Cash Handling • Cash Register • Cold Calling • Conflict Resolution • Customer...

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