Tutor Quality & Engagement Lead

About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors: Deliver high-quality, consistent sessions Feel supported and engaged Have the tools and guidance needed to succeed long-term You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows. Key Responsibilities Tutor Hiring & Onboarding Conduct initial tutor interviews (first round screening) Lead new tutor onboarding sessions (small groups of 2–3 tutors) Guide tutors through: ○ Systems (Teachworks, Lessonspace, Google Drive) ○ Session expectations and structure Facilitate practice onboarding / demo sessions to ensure readiness Conduct 1-month check-ins with new tutors and provide initial feedback Tutor Quality Assurance (Core Focus) Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness Document audit notes and: ○ Send clear, actionable feedback to tutors ○ Identify trends or recurring issues ○ Escalate concerns when needed Lead occasional retraining sessions for tutors who need additional support Tutor Support & Engagement Serve as the first point of contact for tutor questions (email / messaging) Ensure tutors: ○ Have access to the right resources ○ Feel confident in their sessions ○ Stay aligned with Tutor Jackets teaching & performance standards Facilitate and manage the Tutor Slack/Discord channel ○ Share announcements and updates ○ Answer questions ○ Encourage discussion and collaboration Host weekly or bi-weekly office hours for tutor support Tutor Retention & Check-Ins Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed) Gather feedback on tutor experience, student progress, operational improvements Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention Resource & Training Support Maintain and improve tutor resources and training materials Share best practices and insights from session audits, tutor feedback, student outcomes Tutor–Student Matching Support Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths Support creation of SAT/ACT Prep Plans based on templates and Founder guidance Collaborate with Founder & Coordinator on final decisions...

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