Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) Location: Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC) Pay Rate: $17.50 per hour Employment Type: Full-time Shift Information: 40 hours per week Job Summary: We’re hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals. Key Responsibilities: Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls. Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for Medicaid members to ensure their needs are met. Navigate across multiple computer screens while accessing and reviewing information from various applications. Utilizes 5 systems to gather information and document up to 3 systems Required Qualifications: Must be 18 years of age or older. Have a High School Diploma or an equivalent of education required. Must be able to submit to a pre-employment screening. Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Customer service or call center experience preferred. Must pass the Call Center – Service Skills Assessment and Internet Speed test. A minimum of 1-year call center experience in telephone customer service or related experience. Computer literacy and ability to use multiple programs and navigate multiple screens. Comfortable working within established processes and procedures. Preferred Qualifications: Strong customer service, communication, and problem-solving skills. Experience handling escalated customer concerns and complex...

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