Lead, Technical Services Engineer - Partners

MongoDB's Technical Services Engineering team uses exceptional problem-solving and customer service skills, along with deep technical experience, to advise customers and solve their complex MongoDB problems: consulting on application and schema design, optimizing performance and scalability, resolving production outages, designing and reviewing operational procedures such as business continuity plans, and explaining MongoDB internals. As Lead, Technical Services Engineer, Partners, you will mentor, train, and coach a team of Partner TSEs while remaining hands-on with the most complex partner and mutual-customer issues. You will work with the team Manager and take on day-to-day operational responsibility for the team, ensuring caseload is addressed accurately, quickly, and professionally, with a constant focus on customer and partner success. You will also collaborate with Customer Success Management, Solutions Architects, Partner teams, and other internal stakeholders on high-profile partners and customers as we migrate and support business-critical applications. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Required 2+ years of experience leading teams, directly or indirectly Patience, empathy, and a genuine desire to help others ~7 years of experience building, managing, and maintaining complex, mission-critical, large-scale production database systems (RDBMS, NoSQL, or both). Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc. Experience working with APIs to integrate with 3rd-party technologies and software in areas such as security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management, financial services, and telco Solid hands-on systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Strong diagnostic and troubleshooting process, with significant experience analyzing and troubleshooting end-to-end issues holistically in production, from the application tier through the database down to storage Troubleshooting experience with the TCP/IP networking stack on OS and hypervisor, including firewalls and load balancers Experience using or administering one or more cloud stacks such as AWS, Azure, or GCP Hands-on experience administering and troubleshooting NAS, SAN, local storage,...

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