Fraud Pursue Investigator

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Remote, UK | 💰 | £27,700 - £33,600 + Incentive Awards tied to your performance + Benefits ✨ Start date - 31st January 2027 37.5 hours per week, shifts between 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays OR Sundays ⭐️ About our Financial Crime & Fraud Team: Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission. 🔑You’ll play a key role by... The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories: Communication to other banks about potential fraudsters in their customer base Communication from other banks about potential fraudsters in Monzo’s customer base Communication to and from CIFAS about potential fraudsters in Monzo’s customer base Communication with law enforcement about crime we discover as part of our investigations 🔑 Your day to day: Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. Investigating and actioning fraud reports received from other financial institutions Probing for further evidence where needed Using Monzo’s values to investigate claims with empathy and attention to detail Investigating and reporting fraud to other banks when our customers have been a victim of fraud Triaging and taking...

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