IT Systems & Automation Specialist

About Us The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site , Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions. About the role We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly. This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations. The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish. Key Responsibilities Provide technical and end-user support for business systems and operational tools. Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow . Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com , or similar platforms. Create and maintain reports, dashboards, and data queries to support business decision-making. Work with CRM data, workflows, and automations to improve operational processes. Support and troubleshoot telephony and call-center systems , including IVR, call routing, and CCaaS platforms. Troubleshoot system and integration issues and identify practical solutions. Use basic SQL to query and work with data. Identify opportunities to automate repetitive tasks and improve operational efficiency. Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity. Collaborate with technical and non-technical teams to understand their needs and provide effective solutions. Manage multiple projects and priorities while maintaining clear communication and follow-through. Document processes, solutions, and system changes as needed. Requirements 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field. Hands-on experience supporting business systems, applications,...

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